As Executive Director of 211 LA County, a nonprofit organization that is one of the largest information and referral (I&R) service in the nation we help approximately 500,000 individuals and families in Los Angeles County each year. 211 LA County is recognized nationally, throughout the state, and in Canada for its leadership in the field. Since 1981, the organization has provided free, confidential services 24 hours a day, 7 days a week in English, Spanish and more than 140 other languages.
211 LA County functions as a gateway to the county’s vast and complex social service delivery system. It links Los Angeles County residents to services that strengthen families and improve their economic success; equips them to prepare their children for school; helps them find and keep jobs with opportunities for advancement; helps them identify and gain access to public benefits and subsidies; and increases their access to quality health care.
I have helped 211 LA County develop into a performance driven, customer service oriented agency that designs and implements public sector solutions through inter-agency collaboration.
I am the current president of the California Alliance of Information and Referral Services (CAIRS), a past founding Board Member of 211 US, 211 CA and serve on California's Long Term Services and Supports (LTSS) Advisory Committee and the City of Los Angeles Mayor's Veterans Advisory Council. A graduate of the University of California, Berkeley and the Massachusetts Institute of Technology, My background is in urban policy and performance management.